So last thursday I had an oil change, tire rotation and a new inspection sticker done.I also have been trying to get my transmision hard shift thing looked at for a year now and they keep saying they see no TSB'S online for my build date.They just never seem to have the time to take it for a spin to test it out! So I pay for the service $138.00 get in the truck and notice no oil change reminder on the windshield and then noticed they didnt re- set the oil life.They send a guy out and he does both for me. I also have an A.D.D stealth bumper and it had alot of oil pooled up in it from the oil filter change,also the oil filter had greasy paw prints all over it. So I drive out of the dealership, get on the on ramp to the highway probably going about 35-40mph and I wasnt sure what hapened at first untill my drivers side rear tire and rim passed me and crossed the medeum and bounced across the off ramp on the other side.I slid on my rotor for about 40 yards or so sparks flieing and forced it onto the shoulder. It was resting on the shock mount on the concrete curb now.From what I could see the rotor was completely destroyed and the shoch mount and plastic guard were ground down,as well as my Proven design mud flap.Found the tire in the woods and the inside of the wheel was destroyed.From what I gather there was no lug nuts at all on that wheel,the studs were not bent at all.I was given a Ford Fusion and sent away quikly because I was freaking out.They draged it up on a flatbed on the rotor,I insisted it have a wheel put on it when taken off,but I was not there to see if they did.I can only imagine the things that must be wrong with it.My truck only has 7,000 miles on it and now has a collision on its record due to some IDIOT!:shakehead:
Dealership made me crash!!
twlhunter65
So last thursday I had an oil change, tire rotation and a new inspection sticker done.I also have been trying to get my transmision hard shift thing looked at for a year now and they keep saying they see no TSB'S online for my build date.They just never seem to have the time to take it for a spin to test it out! So I pay for the service $138.00 get in the truck and notice no oil change reminder on the windshield and then noticed they didnt re- set the oil life.They send a guy out and he does both for me. I also have an A.D.D stealth bumper and it had alot of oil pooled up in it from the oil filter change,also the oil filter had greasy paw prints all over it. So I drive out of the dealership, get on the on ramp to the highway probably going about 35-40mph and I wasnt sure what hapened at first untill my drivers side rear tire and rim passed me and crossed the medeum and bounced across the off ramp on the other side.I slid on my rotor for about 40 yards or so sparks flieing and forced it onto the shoulder. It was resting on the shock mount on the concrete curb now.From what I could see the rotor was completely destroyed and the shoch mount and plastic guard were ground down,as well as my Proven design mud flap.Found the tire in the woods and the inside of the wheel was destroyed.From what I gather there was no lug nuts at all on that wheel,the studs were not bent at all.I was given a Ford Fusion and sent away quikly because I was freaking out.They draged it up on a flatbed on the rotor,I insisted it have a wheel put on it when taken off,but I was not there to see if they did.I can only imagine the things that must be wrong with it.My truck only has 7,000 miles on it and now has a collision on its record due to some IDIOT!:shakehead:21 - 40 of 93 Posts
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388 Posts
Lawyer up brother. Stop everything else, until you speak to a lawyer. If you just want to put it behind you, then let them repair and let go of it all. Fight the fight right or let it go. Otherwise you will end up filled with irritation and hate about the entire experience. Fight or let it go. Don't do it halfway, without the advice of a lawyer you will be at halfway and forced to fight without good solid ground to stand on.
Grain of salt, I know, but think about it and roll.
Grain of salt, I know, but think about it and roll.
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4,502 Posts
That right there is the way to go. Get some avice frim a lawyer then make your mind up and go with it.
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501 Posts
What he said ^. Lawyer up and call your local newspaper let them run a story on it.
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530 Posts
twlhunter, pm me the name of the dealership (or town). I live just a few towns east of you and I sure as hell don't want to do business with these clowns. fyi, I've had good luck up in Dover. I hope they make this right! :doh:
EDIT: I figured it out myself, I stopped by there when I was going to buy mine and I was less than impressed. Good Luck!!!
EDIT: I figured it out myself, I stopped by there when I was going to buy mine and I was less than impressed. Good Luck!!!
like what was said above...You have a complicated case. Your safety was compromised. Your faith in Ford was compromised. Your truck is screwed and they have an obligation to "MAKE YOU WHOLE"...
You actually have a great case and the media will back you up if it comes to that and the mere mentioning of the word lawsuit should scare the crap out of them...
GET A LAWYER.
You actually have a great case and the media will back you up if it comes to that and the mere mentioning of the word lawsuit should scare the crap out of them...
GET A LAWYER.
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638 Posts
Sorry to hear the news. Glad no one was hurt. While it is only a vehicle I feel your
Pain. I think a lawyer and media coverage is the best way to go. Disgrace and a lawsuit is not what they are wanting to deal with. They will settle out of court and you will get what u deserve.
Pain. I think a lawyer and media coverage is the best way to go. Disgrace and a lawsuit is not what they are wanting to deal with. They will settle out of court and you will get what u deserve.
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433 Posts
My name is Charles and I am from the Ford Customer Relationship Center (CRC) as well. Thank you for providing the requested information
I am really sorry to hear about your experience with Regan Ford. Ford Motor Company is concerned with the satisfaction of all Ford and Lincoln Mercury owners. We regret the circumstances that have prompted you to contact us. Excellent dealer service helps us maintain our customers' goodwill. When that service is not satisfactory, we appreciate being advised.
Ford and Lincoln dealerships are private businesses that are independently owned and operated. While we are unable to intervene directly in their policies and practices, we have the capacity to document and forward such complaints electronically to their Customer Relations Manager. They would need to review it for further consideration.
If you have not already done so, I would recommend that you also provide feedback to the Management Team at the Dealership. I believe they would also appreciate knowing the details of your experience.
Thank you for contacting Ford Motor Company.
Sincerely,
Charles
Customer Relationship Center
Ford Motor Company
This is Ford's reply to the insident,I thought they would have more involvement than this!
I am really sorry to hear about your experience with Regan Ford. Ford Motor Company is concerned with the satisfaction of all Ford and Lincoln Mercury owners. We regret the circumstances that have prompted you to contact us. Excellent dealer service helps us maintain our customers' goodwill. When that service is not satisfactory, we appreciate being advised.
Ford and Lincoln dealerships are private businesses that are independently owned and operated. While we are unable to intervene directly in their policies and practices, we have the capacity to document and forward such complaints electronically to their Customer Relations Manager. They would need to review it for further consideration.
If you have not already done so, I would recommend that you also provide feedback to the Management Team at the Dealership. I believe they would also appreciate knowing the details of your experience.
Thank you for contacting Ford Motor Company.
Sincerely,
Charles
Customer Relationship Center
Ford Motor Company
This is Ford's reply to the insident,I thought they would have more involvement than this!
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2,597 Posts
Very sorry to hear this happened to you! I hope everything turns out alright ( I think the dealership owes you a new Raptor). Keep us posted.
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1,784 Posts
That's what I thought too, Fords allowing this dealership to do warranty work. With substandard service being preformed on Fords vehicles.
They should have more involvment then just sayin' sorry.
I would put more pressure on customer relations.........Let them review it and get all the fact's. Maybe you'll get some back-up. One would hope........
They should have more involvment then just sayin' sorry.
I would put more pressure on customer relations.........Let them review it and get all the fact's. Maybe you'll get some back-up. One would hope........
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565 Posts
Horrible experience, glad that no one was injured or worse.
Good luck with a lawsuit.
I'm willing to bet that you have a "Mandatory Arbitration" clause buried somewhere in the fine print of your contract with the dealership/Ford which, upon your signing of the contract, binds you from bringing legal action against the dealer for any reason. Instead your complaint will be heard/judged on by a "independant arbitrator" of the dealer's/Ford's choosing. Needless to say the odds are not stacked in your favour.
However, that's not to say that they won't repair the damage...they will. But as far as getting anything else out of them, like a new truck....that will be up to the dealer and their sense of goodwill towards a customer.
Hope it all works out for you.
Good luck with a lawsuit.
I'm willing to bet that you have a "Mandatory Arbitration" clause buried somewhere in the fine print of your contract with the dealership/Ford which, upon your signing of the contract, binds you from bringing legal action against the dealer for any reason. Instead your complaint will be heard/judged on by a "independant arbitrator" of the dealer's/Ford's choosing. Needless to say the odds are not stacked in your favour.
However, that's not to say that they won't repair the damage...they will. But as far as getting anything else out of them, like a new truck....that will be up to the dealer and their sense of goodwill towards a customer.
Hope it all works out for you.
everyone hates lawyers...
till they need one.
This guy has an expensive problem. Theres lotsa lawyers who will hear him out for free and advise him. Its true that if they have to work, they will charge but thats what experts in any field, law, construction, plumbing etc. do...
his safety was jeopardized. imagine if this fell off at freeway speed and he or another driver in some other car was injured. the mandatory arbitration, if its in the contract is still likely able to be gone around.
FORD and its dealer dont give a shiz about you. They care about your reputation and their money. You need an expert to advise you. nobody here has a real idea of what this will involve.
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433 Posts
Today I called my insurance agent, an adjuster is going to the dealership to have a look. The service manager called today and said it's fixed.They did the following,new wheel, tire, rotor, backing plate, studs, lug nuts,plastic shock guard,shock bolt.As far as the shock mount that draged down the road they said the body shop sanded it and painted it like new lol. They also removed the diferential cover and checked it out and said all looked good.So they still owe me for the service charge and whatever loss of value comes to with carfax.The insurance agent said the dealer is the one who figures out the depretiation of the resale value. That does not sit well with me. I hope I get something extra for this bullshit.
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876 Posts
Your insurance is incorrect. The person that figures out depreciated value is an adjuster. One from your insurance company and one from your side (someone you hire yourself if you wish). You can hire one for a few hundred bucks to get the right amount from your insurance company because the insurance's adjudter will always low ball. Always. Also, you can go somewhere like carmax and ask how much they'd pay for it how it is now and how much they'd pay for it if it didn't have the wreck.
Good luck
Good luck
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4,502 Posts
So now you have a lower shock mount thats been drug down the road and ground on? LOL is right...I would defiantly be concerned about that!!!!!
That sounds like it is ready to fail from all the way over here. I don't even have to see it..
Look to see how close the shock bolt hole is to the end of the mount. Compare it to the other side...Then tell them you want a new housing when you see the hole is at the very end of the bracket now..
Please try and take a pic. of this for us to see...
I just stopped typing and went out there and looked at mine.....HELL NO!!!!!!
If that rearend went down the road riding on that bracket for any length of time it is screwed...DON't let them tell you any different and don't take your truck..
I understand that the brunt was probably on the disk and backing plate but still....If that bracket is ground down it will fail...PERIOD!!!!!
Just my rant sorry trying to help...I need a Valum now
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433 Posts
I totaly agree with both of you,The rotor did take most of the damage,but when I skided onto the shoulder the shock mount was resting on the concrete curb and the rotor was off the ground.He said they replaced the shock bolt and plastic shock guard so it must be banged up pretty bad. I cant remember,is the shock mount welded on the axel or bolted on around it? If its welded thats probably why they but a band aid on it. Thankfully the 35" tires kept the rest of the bottom from geting destroyed.
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