[BlueSVT]

Well I will know tomorow when I meet the adjuster at the dealership.I do feel they should compensate me in some way for the loss of value and the fact they dodged a huge bullet by no body geting injured or me starting a frodulent injury claim.I'm thinking an exteded warranty is in order.

Compensate you for the fact they dodged a bullet?? I agree, your truck should be repaired to like new condition, and any other expenses you've incurred be covered.

However, to expect any extra monetary reimbursement, or something like an extended warranty, why would they owe that to you IF your truck was made like new again? There are instances where pain and suffering or mental anguish CAN be included in a suit, but not likely for something like this. There was no harm to anybody, just a few broken parts on a truck that can and should be replaced to new condition.

Just my opinion! In a way, maybe it will make you feel better? Sometimes when you post a thread like this, then see other people tell you how mad you SHOULD be, or that you should SUE... It makes you far more frustrated than you may have been without the feedback.

 

[SVGRPTR]

I don't care what anyone says ford needs to step up and take sleep in the bed they made! Because of a ford "mechanics" lack of attention to detail you have a truck worth a good deal of money less than it could be. Not to mention what could have happened. The dealership owes you a truck in the condition it was in when it was dropped off for service not fixed enough to look and function as it did. Bottom line you have a damaged truck. You can tear a knee in a pro sport and get surgery, sure it works as well as it did before the injury but it's not the same.

 

[wiz1500]

Just to throw this in here....The word "Mechanic" is being used a lot in all this.
I will guarantee that a Oil change/tire porter tech. was the one who was responsible for this.. Not a true full boar heavy Mechanic....
This would be a very junior person in the repair facility. Some one who might have one or 2 certifications and is probably still in school (or just out).
In a former life this was me while I earned all my cert's.. ( and no I never left any tires loose).
This is NOT intended to minimize what has happened in any way at all..
His work should have been checked. (mine was)...
This was just to let you guy's know how the chain of command workes in a dealership..
At least in the 3 I worked in all them years ago.
Maybe a current tech can chime in. I don't want to high jack the thread though..

 

[mustangbesos]

Just to throw this in here....The word "Mechanic" is being used a lot in all this.
I will guarantee that a Oil change/tire porter tech. was the one who was responsible for this.. Not a true full boar heavy Mechanic....
This would be a very junior person in the repair facility. Some one who might have one or 2 certifications and is probably still in school (or just out).
In a former life this was me while I earned all my cert's.. ( and no I never left any tires loose).
This is NOT intended to minimize what has happened in any way at all..
His work should have been checked. (mine was)...
This was just to let you guy's know how the chain of command workes in a dealership..
At least in the 3 I worked in all them years ago.
Maybe a current tech can chime in. I don't want to high jack the thread though..

It wasn't a "mechanic" that worked on his truck, it was more like a "jabroni", people just aren't accountable anymore. The younger generation needs a good slap sometimes, but that's abuse these days. I don't want to say anything else, it'll start a pissing contest I'm sure....:box:

 

[twlhunter65]

Compensate you for the fact they dodged a bullet?? I agree, your truck should be repaired to like new condition, and any other expenses you've incurred be covered.

However, to expect any extra monetary reimbursement, or something like an extended warranty, why would they owe that to you IF your truck was made like new again? There are instances where pain and suffering or mental anguish CAN be included in a suit, but not likely for something like this. There was no harm to anybody, just a few broken parts on a truck that can and should be replaced to new condition.

Just my opinion! In a way, maybe it will make you feel better? Sometimes when you post a thread like this, then see other people tell you how mad you SHOULD be, or that you should SUE... It makes you far more frustrated than you may have been without the feedback.

There is no law suit,no lawyers involved or demands that have been made. As for thinking an extended waranty is in order, I'm going to ask for this today to cover the possability of problems down the road.Who knows what could happen with the rear end. I also have it in my head that the frame may have been damaged and fixed on the low down.:4-dontknow:

 

[Ramrodthrusterpuppy]

The law of deep pockets would also likely apply. I think that the arbitration papers have to do with the purchase of the vehicle - not every transaction that you have with the dealer.

Not only the purchase of the vehicle, but everything having to do with that vehicle....purchase, service, everything.
The point of Mandatory Arbitration was directly in response to "the law of deep pockets". People should really educate themselves about mandatory arbitration, what it really means, and how often (almost always) it is used in conjunction with almost every contract for a product or service that we buy.....read your cell phone or credit card contract when you have a minute...it's likely in there. It's put in place so that companies cannot get sued for their negligence or other fault. And even if they are ruled against in arbitration (very rare), there are stringent monetary caps to limit what a company must pay out. So even if someone was injured or killed as a result of the OP's mishap, Ford and/or the dealer would pay out relatively very little. You can thank those who scream for Tort reform for this....consumers have very little recourse for dispute resolution when they've been wronged and it's getting worse.

Again, I think it'll come down to the dealer's goodwill towards the OP's situation. They'll fix the damage caused, but that may be it.

I hope it works out in the OPs favour, but I wouldn't hold my breath.

 

[RAPTOR2]

It wasn't a "mechanic" that worked on his truck, it was more like a "jabroni", people just aren't accountable anymore. The younger generation needs a good slap sometimes, but that's abuse these days. I don't want to say anything else, it'll start a pissing contest I'm sure....:box:

How very true my friend.
Where the hell are the 1970's when you got your ass kicked.
GONE !
I could go on and on about this. But mustangbesos said it well .:smileup:

 

[twlhunter65]

I was just infomed by the adjuster Massachusets state law requires full replacement of suspention and safety parts that are damaged. Fixing them is illegal.So sanding down the shock mount was wrong and they have to replace my axle housing.I'm calling the dealership now.Man they are going to flip out. MA. law 211.133

 

[mustangbesos]

I was just infomed by the adjuster Massachusets state law requires full replacement of suspention and safety parts that are damaged. Fixing them is illegal.So sanding down the shock mount was wrong and they have to replace my axle housing.I'm calling the dealership now.Man they are going to flip out. MA. law 211.133

You know there is an old saying "better safe than sorry" . The dealer should know this. Keep us posted, I'm pulling for you!

 

[BlueSVT]

There is no law suit,no lawyers involved or demands that have been made. As for thinking an extended waranty is in order, I'm going to ask for this today to cover the possability of problems down the road.Who knows what could happen with the rear end. I also have it in my head that the frame may have been damaged and fixed on the low down.:4-dontknow:

Yeah, having it documented is good... if something DOES happen to the rear end, it will likely be very easy to have it covered down the road.

I had my engine in my 2008 Subaru STI re-built under warranty at 30,000 miles, as it was consuming RIDICULOUS amounts of oil, and had lost compression in one cylinder. Fast forward to 6 months later, the car started losing power again, and felt like it was pulling timing, etc. Well, turns out the catalytic converter on the downpipe was bad, and had siezed up inside the exhaust pipe causing a restriction. They tried to give me grief, stating increased boost may have caused it (suggesting I had a chip, etc) which wasn't the case. I kindly reminded them that my engine was replaced due to oil consumption, and that likely excessive amounts of oil had gone through the exhaust as well, which WILL damage a catalytic converter!!!! Wouldn't you know, they pushed the repair through without any grief or hesitation shortly after... Frustrating. I also asked that any collateral repairs be covered after the factory warranty expired, which they assured me I'd be taken care of (as long as I remind them, right? haha).

So I see where you're coming from! However, your truck will not be worth thousands less, if a proper repair is made. They need to make it right, and support your truck for future issues IF that is reasonable it came from this incident.

 

[BlueSVT]

I was just infomed by the adjuster Massachusets state law requires full replacement of suspention and safety parts that are damaged. Fixing them is illegal.So sanding down the shock mount was wrong and they have to replace my axle housing.I'm calling the dealership now.Man they are going to flip out. MA. law 211.133

Woo-hoo!!!!

 

[twlhunter65]

Ok just got back,they are argeing to install a new axle housing and also a shock.I found it was baned up and they not only painted the shock mount but painted the gouge in the shock. I also noticed the bed where it meets the cab is over a bit more on the side the tire fell off,maybee just under a 1/4 inch but it shifted.

 

[BlueSVT]

Honestly, I was expecting worse... Glad to see you'll be ok in the end!

 

[wiz1500]

Honestly, I was expecting worse... Glad to see you'll be ok in the end!

Me also...I'm very glad they are replacing the rearend..
As for the bed being moved. Did you happen to look at the bolts in the bed to see that the bed has been slid on the frame because of the tire hitting the fender...The bolts should have witness marks under them..

 

[twlhunter65]

Ok here's the verdict, after the owner was informed about the axle housing she called me. The shock mount really wasnt ground down to the point of being unsafe with the shock bolt,it looked the same as the other side.The shock is dented and they tryed to touch it up with some blue paint.We agreed that changing out the axle housing was not nessisary and she offered to buy a new shock,adjust the bed and give me a 100,000 mile warranty. I think thats fair,I'm not sure about the details of the warranty.I have owned the truck for one year so far and only 7200 miles on it. Please leave comments on if you think this is a good deal. I feel it is.

 

[BlueSVT]

That's a $1600+ warranty (assuming it not just the lowest tier with a co pay), so yes that's a good deal!

 

[blood]

Sounds fair,if your happy with that it looks and sounds like a great deal.

 

[wiz1500]

We agreed that changing out the axle housing was not nessisary and she offered to buy a new shock,adjust the bed and give me a 100,000 mile warranty.

Agreed.....:smileup:
I would run with it...
Thank god that mount just touched the curb briefly ...

 

[ezndo]

Make sure the warranty is transferable if you ever sell the truck or trade it.....if so, I'd say it is a good deal, especially because you're happy, you can move on and no legal fees involved.

 

[Ramrodthrusterpuppy]

Agreed.....:smileup:
I would run with it...
Thank god that mount just touched the curb briefly ...

+3....sounds like they are giving a little "extra" over and above the fix with the extended warranty. Still a nightmare though...I'd take it and put it behind you....then find another dealer for service!