So last thursday I had an oil change, tire rotation and a new inspection sticker done.I also have been trying to get my transmision hard shift thing looked at for a year now and they keep saying they see no TSB'S online for my build date.They just never seem to have the time to take it for a spin to test it out! So I pay for the service $138.00 get in the truck and notice no oil change reminder on the windshield and then noticed they didnt re- set the oil life.They send a guy out and he does both for me. I also have an A.D.D stealth bumper and it had alot of oil pooled up in it from the oil filter change,also the oil filter had greasy paw prints all over it. So I drive out of the dealership, get on the on ramp to the highway probably going about 35-40mph and I wasnt sure what hapened at first untill my drivers side rear tire and rim passed me and crossed the medeum and bounced across the off ramp on the other side.I slid on my rotor for about 40 yards or so sparks flieing and forced it onto the shoulder. It was resting on the shock mount on the concrete curb now.From what I could see the rotor was completely destroyed and the shoch mount and plastic guard were ground down,as well as my Proven design mud flap.Found the tire in the woods and the inside of the wheel was destroyed.From what I gather there was no lug nuts at all on that wheel,the studs were not bent at all.I was given a Ford Fusion and sent away quikly because I was freaking out.They draged it up on a flatbed on the rotor,I insisted it have a wheel put on it when taken off,but I was not there to see if they did.I can only imagine the things that must be wrong with it.My truck only has 7,000 miles on it and now has a collision on its record due to some IDIOT!:shakehead:
Dealership made me crash!!
twlhunter65
So last thursday I had an oil change, tire rotation and a new inspection sticker done.I also have been trying to get my transmision hard shift thing looked at for a year now and they keep saying they see no TSB'S online for my build date.They just never seem to have the time to take it for a spin to test it out! So I pay for the service $138.00 get in the truck and notice no oil change reminder on the windshield and then noticed they didnt re- set the oil life.They send a guy out and he does both for me. I also have an A.D.D stealth bumper and it had alot of oil pooled up in it from the oil filter change,also the oil filter had greasy paw prints all over it. So I drive out of the dealership, get on the on ramp to the highway probably going about 35-40mph and I wasnt sure what hapened at first untill my drivers side rear tire and rim passed me and crossed the medeum and bounced across the off ramp on the other side.I slid on my rotor for about 40 yards or so sparks flieing and forced it onto the shoulder. It was resting on the shock mount on the concrete curb now.From what I could see the rotor was completely destroyed and the shoch mount and plastic guard were ground down,as well as my Proven design mud flap.Found the tire in the woods and the inside of the wheel was destroyed.From what I gather there was no lug nuts at all on that wheel,the studs were not bent at all.I was given a Ford Fusion and sent away quikly because I was freaking out.They draged it up on a flatbed on the rotor,I insisted it have a wheel put on it when taken off,but I was not there to see if they did.I can only imagine the things that must be wrong with it.My truck only has 7,000 miles on it and now has a collision on its record due to some IDIOT!:shakehead:81 - 93 of 93 Posts
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4,502 Posts
Food for thought..
After this debacle that dealership will be on there toes to take care of all there customers now...
I'm sure there are now new checks and balances in place...
Might be the best dealer around...
I would ask them what they have done to prevent this from happening in the future...
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433 Posts
I asked the service manager to be honest and said, did you let a junior mechanic work on my truck,and did he get fired? He said no,my senior mechanic did it and he still has his job but is paying dearly. I wonder what paying dearly intails?
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7,852 Posts
I think getting an extended warranty is a good deal as long as its all inclusive , as far as the junior mech or senior mech, idk, do you think he's telling the truth? These guys lie for a living
, as far as the junior mech or senior mech, idk, do you think he's telling the truth? These guys lie for a living
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433 Posts
I'm not sure about the details of the 100,000 mile warranty.I do remember them saying it has a co-pay. I only put 7,000 miles on my truck in a year so I'm sure the years will kick in before the mileage anyway. When I pick up my truck tomorow we will go over the details. I want to thank everybody who gave me advise and support with this issue
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207 Posts
I think you got a great deal. That rear end is tough and could have taken a much harder impact and shrugged it off. Remember the CJ's and their two piece AMC 20 rear axle shafts? Well, before I could buy the one piece alloy conversion set, my driver's axle hub broke free of the shaft and I have left in the middle of a dangerous country intersection. When it broke, I spun out like a top. Considering the safety involved in the issue, I just gassed it and drug the Jeep to the side of the road on the brake backing plate leaving a long gash in the highway. Trailered it home, installed the new upgraded shafts, bolted the tire back on, and drove it to school. No less for the experience. Of course, the dealership was very much in the wrong and I would have gotten a lawyer immediately for punitive damages (these things never make it to court). My point is, that the Raptor (and F150) is really, really tough and can withstand much more abuse than this accident could dish out. I also doubt the Carfax issue. Have you checked to see if it's on your report? I doubt it is.
Really sorry to hear about that but glad they're making it right and you're happy with the outcome. As an ex-technician, I know it can sometimes be a balancing act between taking the time do things right and beating the clock. If a guy takes the extra time to do something, the service manager and/or the customer is breathing down his neck but if he rushes and misses a step, this is the result. You can't win.
That's why I choose to do my own maintenance unless it's a warranty repair. I figure my truck's like my wife and I don't want anybody else's hands under the hood but mine! :naughty:
That's why I choose to do my own maintenance unless it's a warranty repair. I figure my truck's like my wife and I don't want anybody else's hands under the hood but mine! :naughty:
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433 Posts
All is said and done.It's the 100,000 mile Ford premium care extended service plan, esp and transferable if i sell it. I think they steped up properly and did the right thing!
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4,502 Posts
Great news.........:smiley_thumbs_up:
Now go get your truck dirty...:smileup:
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433 Posts
Thanx Wiz, Good to have it back!!
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7,852 Posts
I don't think a guy can complain about that. Nice to know some dealers will "make it right".
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869 Posts
Agreed, make sure it is transferable and also see how long you can get. at 7500 miles per year... get at least 10 years. Don't forget the whole Car Fax Diminished value should you ever decide to sell it. A $1600 extended warranty is peanuts compared to perceived diminished value. Depending upon when in the life of the truck would be sold it could be as much as $10,000
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147 Posts
Good to see you have it all worked out and truck fixed, it's scary when you think of what could of happened...... Thats why I do all my mantaince and work on my truck.
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